Effective Date: August 17, 2020
Personal information that a Customer or a Customer’s Agent, inputs, uploads or otherwise provides to Navteca;
Data that is automatically collected by Customers using Voice Atlas; and,
Personal and business information captured from Customers using Voice Atlas
Personal Information End Users provide to Customers using Voice Atlas.
Collectively this is considered “Account Data”. “Agent” means individual Agents of Voice Atlas authorized by the Customer, which may, in the discretion of the Customer, include Customer’s employees, agents and contractors. “Customer” means the customer that has licensed Voice Atlas from Navteca. End Users means those end users of Voice Atlas that interact with Customers through Voice Atlas.
Roles of Customers and Navteca in Protection of Account Data
Customers are responsible for verifying that all individuals who are designated as Agents are authorized by the Customer for the levels of access granted. The Customer is responsible for monitoring the Agent’s access to and use of its account and the Account Data. Navteca is not responsible for any misuse or unauthorized use of the Customer’s account or any Account Data by anyone using access provided to the Customer.
Certain Navteca employees will have access to Account Data, solely in connection with the provision of Voice Atlas and to respond to specific Customer requests for technical support. Navteca will access Account Data only for the purposes of providing Voice Atlas in accordance with the Voice Atlas Terms of Service, preventing or addressing service or technical problems, or as may be required by law.
COLLECTION AND USE OF ACCOUNT DATA
Navteca collects and processes all Account Data strictly on behalf of Customers in accordance with the Terms of Service or any other contractual agreements with them or as required by law.
Customers are responsible for ensuring that Account Data is obtained and processed in compliance with all applicable laws, including without limitation by providing appropriate notice and choice regarding Navteca’s processing of Account Data on behalf of the Customer.
Types of Account Data Collected Related to Voice Atlas
Navteca collects the following types of Account Data:
Information provided by End Users: End Users may provide personal information (i.e. name, address, email, telephone number, etc.) by using Voice Atlas to interact with Customers.
Mobile/IoT devices: user device ID.
Customer Content: Personal information retained by Customer that is shared with Navteca in connection with Voice Atlas.
Log Information: Voice Atlas records the following personal information of Agents:
Account Data may be used by Navteca to:
Enable Voice Atlas functionality to fulfill its contractual obligations with a Customer.
Improve Voice Atlas’ services.
Contact the Customer to inform it of product and service enhancements that Navteca thinks may be of interest to it.
Provide important service notices regarding Voice Atlas.
Navteca may also share Account data with relevant third-party service providers when explicitly authorized by Agents; for example, to enable integrations via Application Programming Interfaces (API’s).
Application of the General Data Protection Regulation (GDPR):
For purposes of GDPR, individuals resident in the European Economic Area with data collected through Voice Atlas are considered “Data Subjects.” Customers are considered “Data Controllers.” Navteca is a “Data Processor.” As a Data Processor, Navteca is the responsible custodian of the Data Subject’s data, performing this role on behalf of the Data Controller. The Data Controller is completely responsible to determine what data is captured, stored and processed within Voice Atlas. The Data Controller is responsible for gaining necessary consent from the Data Subject regarding the data to be collected and stored. In cases where a Data Subject requests Account Data to be deleted from Voice Atlas, Navteca will refer such request to the Data Controller for adjudication.
Sale of Account Data
Navteca does not share, sell, rent or trade Account Data.
Navteca maintains a comprehensive, written information security program that contains industry standard, administrative, technical, and physical safeguards designed to prevent unauthorized access to Account Data.
Law Enforcement Requests
Navteca may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Data Location & Transfer of Information
Navteca stores all Account Data in the continental United States. To facilitate Customers’ global operations, Navteca transfers information to the United States and provides access to that information to Customers around the world.
Navteca retains Account Data according to the timeframes set forth in the relevant Terms of Service.
If Navteca becomes aware of any improper access, unauthorized use or disclosure of Account Data (a “Data Breach”), Navteca will analyze the facts of the Data Breach in the context of applicable laws, regulations, policies and contractual obligations to determine the appropriate notification process. Navteca will conduct notifications in a timely manner after becoming aware of a Data Breach and take reasonable steps to minimize harm and mitigate further risks to Account Data.
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Email: info [at] voiceatlas [dot] com